Privacy Policy

Who We Are

Insight ("Insight", "we", "us", or "our") is a marketing services company. Our website is insightmarketingai.com. We can be contacted at hello@insightmarketingai.com.

What Information We Collect

When you use our website or contact us, we may collect the following types of information:

• Contact information — your name, email address, and business name when you submit an enquiry form.
• Business details — your industry and package interest, provided voluntarily through our enquiry form.
• Usage data — pages visited, time on site, and referring URL, collected via standard web analytics.
• Cookies — small files stored in your browser to remember preferences and enable site functionality.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and provide the services you have requested.
• Send you service-related communications, updates, and proposals.
• Improve and optimise our website and services.
• Comply with legal obligations.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Legal Basis for Processing (UK GDPR)

We process your personal data on the basis of legitimate interests (responding to business enquiries) and contractual necessity (fulfilling services you have engaged us for). Where required, we will also seek your explicit consent before sending marketing communications.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is retained for up to 24 months. Client data is retained for the duration of the working relationship and up to 6 years thereafter for legal and financial record-keeping.

Cookies

Our website uses essential cookies to function correctly. We may also use analytics cookies (such as Google Analytics) to understand how visitors use the site. You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the site.

Your Rights

Under UK and EU data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict how we process your data.
• Request a portable copy of your data.
• Withdraw consent at any time (where consent is the basis for processing).

To exercise any of these rights, contact us at hello@insightmarketingai.com. We will respond within 30 days.

Third-Party Platforms

We may use third-party tools including Google Analytics, Meta (Facebook/Instagram) Ads Manager, and email service providers to operate our business. These platforms have their own privacy policies and data practices. Where we use them in connection with your data, we ensure appropriate data processing agreements are in place.

Contact & Complaints

If you have any questions about this policy or wish to make a complaint, contact us at hello@insightmarketingai.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.